Privacy Policy

We collect the minimum amount of personal data required to provide form building services.

When you sign up to use MetaForms, you provide:

• your first and last name,
• your email address,
• the name of your organization,
• a password for your account, and
• your IP address.

We also collect some of this information when you contact us. Additionally, your email address may be provided to us by someone you know when they invite you to join their organization in MetaForms, or when they configure notification emails for their forms.

All of this information must be accurately provided to use MetaForms. If you are unable or unwilling to provide this information, you will not be able to sign up for an account or upgrade to a paid plan.

We record information about how and when you use MetaForms, including, for example, your IP address, time, date, browser used, and actions you have taken within the application. This information helps us to improve our services both for you and for all our users.

We use this personal information to provide form building services, not to mine or sell your data.

We use your personal information to provide services to you and to communicate with you:

• We show your first and last name in MetaForms when you log in and when other users of your organization interact with your account, such as when viewing organization users.
• We use your email address as your username when you log in. We also use your email address to send notification emails from MetaForms, including announcements about new product features.
• We use your organization name throughout MetaForms so that you and your customers know which organization you are interacting with.
• We use your password solely to verify access to your account. We do not store your actual password, just an undecipherable representation (encrypted hash).
• We use your IP address to personalize MetaForms based on where you are located and to help prevent fraud or abuse of our service.

We use cookies to assist in delivering the services and to provide a positive and personalized user experience. Our cookies are used to identify unique visitors to MetaForms and to provide you with easy access to the services when you log in. If you have your browser set to reject cookies, you will not be able to log into MetaForms. MetaForms does not use cookies on your public or embedded forms, and does not track your customers when they fill out your forms.

We share information with authorized third parties to provide form building services, and with authorities to reduce crime and abuse.

Personal information we gather is for internal use only and we will not authorize the release of this information to anyone outside MetaForms, except as clearly described below.

We may release the information we collect to authorized third parties so they can perform functions on our behalf and on behalf of you, our customer. These third parties have agreed to use at least the same level of privacy protections described in this Privacy Policy and are permitted to use the information only for the purpose of performing these functions.

Should you breach our Terms of Service, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligations, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Specifically, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.

You can access, download, update or remove your information at any time by logging in to your account.

You can opt out of marketing emails by clicking the link at the bottom of each email.

You can easily access or modify your personal information in MetaForms at any time:

• You can access and modify your personal information by logging into MetaForms using your email address and password. On this page you can edit your name and email address and change your password.
• If you have forgotten your password, you can reset your password.

When you change your personal information, we make every effort to update this information in all of our systems. However, some historical data, may reflect the information provided at the time the information was initially recorded. This historical data will not affect your future use of MetaForms or new communications with us.

You can opt out or remove your personal information from MetaForms at any time.

Opting out of receiving marketing emails will not affect your ability to use MetaForms. Conversely, deleting your account will not affect your ability to receive marketing emails and become aware of future product features you may be interested in.

When you delete your account, we make every effort to remove your personal information from all of our systems. However, some historical data, like previous support requests you submitted, will be retained for customer support purposes. After deleting your account, your organization, forms and entries will no longer be accessible or recoverable, and you will no longer receive notifications from MetaForms about your account.

You are responsible for obtaining consent and maintaining any personal information you collect with your forms.

While MetaForms only collects the personal information necessary to provide form building services, you may collect a wide variety of information from your customers using the forms you create with our service.

We have no direct relationship with your customers, so you are responsible for making sure you have obtained the appropriate permission for us to collect and process information about these individuals.

If one of our users has collected your information using a MetaForm, please contact the form owner directly to assist with obtaining, correcting, or removing this information. If you feel the form has collected information about you in a way that violates our Terms of Service.

We use a number of authorized third-parties to provide form building services. They are not permitted to use information we share with them for any other purpose.

We use third parties to assist us in processing your personal information, and we require these third parties to comply with our Privacy Policy and any other appropriate confidentiality and security measures.

You can easily update your information at any time by logging into your account.

Deleted information may be retained in backups, but if you delete your organization, all of your forms and entries will be permanently deleted.

We will retain your information for as long as your account is active or as long as your information is necessary to provide you with our services. We may also retain and use your information to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.

Organization information you delete during your use of MetaForms may be retained in secure backups. However, if you delete your organization, all of the organization’s forms and entries will be permanently deleted and will not be recoverable.

Our servers and data are securely stored in geo-redundant datacenters.

We meet the privacy adequacy provisions of the GDPR:

• If you have a privacy or data use concern related to MetaForms, please first email us so we can promptly address the issue.
• If you're collecting personal information about anyone in the European Economic Area (EEA), you must sign our Data Processing Addendum to be compliant with the General Data Protection Regulations.

This Privacy Policy applies to your use of MetaForms in any form.

References in this Policy to "you" are to any customer for the Services and any individual user of the Services (and "your" should be construed accordingly); and references in this Policy to "us" are to BGO Software OOD (and "we" and "our" should be construed accordingly).

We may update this Privacy Policy from time to time.

We may change this Privacy Policy at any time and from time to time. The most recent version of the Privacy Policy is reflected by the modification date located at the bottom. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on MetaForms.